Payez en 4X sans frais pour les achatsSatisfying our customers is our priority! C-piscine's main goal is to meet the needs of its customers by constantly improving the quality of its services and by offering optimal management of all requests obtained.
Our after-sales service is committed to listening to all customer requests while providing them with a rapid and adapted response to all problems. Our customers also benefit from an optimal and personalized support.
What to do in the event of a breakdown?
The procedure to follow in the event of a breakdown is via the contact form. You should write down the purchased item, its serial number, its reference and, if possible, the cause of the return. With the help of the after-sales service number and the return agreement we will send you, you can send the item back to an address that you have provided in advance.
It should be noted that the cost of return will be charged to the customer as indicated in the after-sales service process, especially for an item under warranty.
IMPORTANT: Before calling us to indicate the return of a product, it is necessary to make sure that the conditions of use and assembly of the product are respected. The purchase invoice must be kept in order to benefit from the manufacturer's warranty.
If the product is out of warranty, the customer wishing to return the product will be responsible for the shipping and packing costs. Our shop will tell you the repair rate, the product will only be serviced if it is approved and the rate is paid in full.