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1/ Legal information

2/ What are the legal terms of our website?

NAME OF THE COMPANY: SARL INTERNATIONAL POOLS

RCS N°: B191214

VAT NO.: LU2759121212

Establishment permit no.: 10057442/0

Registered office: 5 rue du Château d'Eau, L3364 LEUDELANGE LUXEMBOURG.

Logistics warehouse N°1: Za le grand champs, 14840 DEMOUVILLE, FRANCE

Logistic warehouse N°2: 5 Rue du Château d'Eau, L3364 LEUDELANGE, LUXEMBOURG

Tax domicile: 17 rue Claude Chappe, 57000 Metz FRANCE

Customer service:

Monday to Friday from 9am to 5pm

Mail: contact@c-piscine.com

Host: EuroDNS, Datacenter and motion4ever

GENERAL TERMS AND CONDITIONS OF USE:

LEGAL FORMALITIES OF USE

The website leading to the url: https://c-piscine.com is used in accordance with the rules imposed by Luxembourg legislation. The operation of this site is governed by the general clauses in force. By using this site, you acknowledge that you are aware of these rules and have approved them. They may be subject to possible changes, without mandatory notice from the site in question.

We do not consider ourselves responsible for any misuse of the site.

SPECIFIC INSTRUCTIONS

Information related to the collection of individual information from the assigned references and to the security of privacy.

We only collect and assemble individual information about the user (surname, e-mail address or telephone references) if it is related to the services presented by the site https://c-piscine.com . If the case arises, the user obtains the legal or non-legal cause of the information he or she is required to provide.

All the information obtained on the form is saved in a computerized page by INTERNATIONAL POOLS (C-PISCINE) for:

- The organization of orders and the preparation of these for delivery to the customer.

- Administration of all requests

- The application of marketing means via email, if the customer approves.

All information preceded by an * is required. If they are not completed, your request will not be considered immediately or will be postponed.

The legal reasons for these procedures are based on three concepts: either the compliant and legal commitments submitted to INTERNATIONAL POOLS (C-PISCINE), or the commitments recognized by contract between you and INTERNATIONAL POOLS (C-PISCINE), or your authorization.

All information about you on the site is for the company's internal use only, as well as for its taxpayers authorized to view it. They will not be released into the hands of external individuals suspected of using them for commercial purposes.

By providing us with this information, you agree to its use by the INTERNATIONAL POOLS (C-PISCINE) team and its service recipients authorized to manage it. You also acknowledge that all the information provided is true and authentic. If we deem it necessary to change our privacy policy, we will keep you informed of any changes through this page. This would allow you to be informed in real time of the information we need, how we handle it, and in what situations we disclose it.

The customer has the right to access, change, correct and delete all this information concerning him/her.

These steps can be carried out at the company: at 5 rue du Château d'Eau, L-3364 LEUDELANGE, LUXEMBOURG, by email or by postal message, or via the following contact contact@c-piscine.com Please note that your request will be taken into account as soon as possible.

The change of data is possible within a reasonable period of time, starting from the date of the customer's request.

COOKIES

This online store has the right to serve customer cookies or small text data that will be used to detect the preferences of the customer who regularly browses the site: page consultation flow, duration of consultation, sections visited, choice of languages, etc..... The shop allows users to view these details on their computer through a dedicated page. Access to this page is based on information provided on the user's computer, including the server name, a unique numbered identifier and an expiration date. The site will easily recognize the customer's computer by the number chosen as the identifier.

For the user, he has every right to accept or refuse cookies sent by the site. He also has the right to set his browser options to save or not cookies. For cookies already saved, the user has the option to delete them at his convenience.

If the user decides to block cookies, access to some cookies will be granted. It is therefore recommended to configure your browser so that it can accept cookies and give you the right to see certain features.

DATA PROTECTION

Information obtained from our site can only be saved with your personal consent. For example, when you subscribe to our newsletters, when you use our contact form or when you publish a notice on the dedicated section. They are not forwarded to any commercial company.

According to article 26 of the amended law of 2 August 2002, any person subject to the use of his personal data has the right to know the following instructions:

Guarantor of the use of the information: INTERNATIONAL POOLS (C-PISCINE).

Objectives of the use of information: Customer follow-up and management of purchases and deliveries (associated with delivery agents/carriers: Colissimo, Chronopost, Geodis, Gls, Kuehne + Nagel, TNT and Mondial Relais)

Suppliers likely to receive the data:

Deliverers: Colissimo, Chronopost, Geodis, Gls, TNT, Kuehne + Nagel and Mondial Relais.

Directors: Supplyweb and Ser Tec.

Optional detail of the transfer of information through this site: All personal information is provided on an optional basis by its owner.

Possibility of access to user information: The owner of this information has the right to access it through this site. Possibility of modifying the information concerning the user: it is through this site that the owner claims his right to correct or change the information concerning him and that he has provided.

PRESENCE ON SOCIAL NETWORKS

Any Internet user who subscribes to the website's web pages and social network profiles undertakes to eliminate all forms of distinction on the grounds of race, nationality, colour, sexual and religious orientation, sex, age, disability, marital status and professional status.

Insulting statements related to racism, sexism or acerbic are banned on social networks. Officials will take care of erasing them and reporting them. INTERNATIONAL POOLS (C-PISCINE) wishes to certify that the management of the pages is not carried out in a regular way. The Social Media Portal uses three different languages: French, English and German. Changing languages depends on the circumstances and connected users. The site will do its best to provide answers that correspond to the user's language.

COPYRIGHT

All information on this site, including photos, texts, image data, illustrations and layout, is protected by literary and artistic copyright.

Any copy, except for specific use by a subscriber of the site, for public sharing, is strictly prohibited without the written permission of the web administrator of this site. As a result, plagiarism and reproduction, distribution or partial or complete propagation are prohibited under the Luxembourg Intellectual Property Code. The person or persons responsible for these acts, considered as counterfeiting offences, will be subject to severe penalties.

WARNING

The site is not liable for any damages related to the loss, access or inability to use the data provided on its server. It also does not accept any liability for breaches in connection with the use and/or use of the data provided on the site server.

LITIGATIONS

The above-mentioned conditions are governed by Luxembourg law. Any disapproval or opposition caused by the interpretation or application of these rules may be referred to the courts of assizes, of which the company's registered office is a part. The settlement of alleged disputes is done in French and German.

Last update RGPD: 24/05/2022

• 1 Introduction

•1-1 The General Terms and Conditions of Sale (GTCS) govern the legal relationship between the Luxembourg company ("Company") INTERNATIONAL POOLS Sarl and the customer ("Customer") making purchases through the online shop. The registered office of the Company is located at L-3364 Leudelange Luxembourg, 5 rue du château d'eau. The company in question is registered with the Luxembourg Trade and Companies Register under number B 191.214. Its establishment permit is No. 10057442/0. The website www.c-piscine.com of the online shop through which customers make their purchases is established and administered by the Company. Any acquisition may be made by the Customer himself (i) on the website via the online shop or through the (ii) person in charge of the Company receiving the Customer's telephone orders.

•1.2 The GTCS must be read in advance and accepted by the Customer before any purchase on the online shop via the site. After having read the GTC, each Customer is aware of the rules governing any purchase on the shop via the site. No handwritten signature is required if the Customer prefers to choose an online purchase of the items. The Customer has all rights to publish or save the GTCS. He shall be solely responsible for all decisions and processing related to these GTCS. He must also certify in advance the use he will make of the orders: purchase and personal use and not directly related to his professional function. If the customer makes a purchase directly related to his professional function, he has the duty to report it, like any consumer who buys on the online shop. The GTCS may be subject to correction. Therefore, the Customer must read them regularly to be aware of any changes. The current GTCS will establish the contract and the final clause between the buying customer and the selling company.

•1.3 The online shop under the responsibility of the Company available via the site mentions the following details:

The exact designation of the Company

The presentation of the basic features of the items on sale

The presentation in Euros of the prices of the articles and the shipping costs if necessary

The presentation of the stages payment, shipment and any sales act

Indication of the right of withdrawal

The formalities for cancelling the contract if it is for an indefinite period or for a period exceeding 12 months.

All these details are available in three languages: French, English and German.

The customer certifies by a legal agreement that he fully adheres to these GTCS.

If he has any questions regarding the GTCS, he is invited to send a letter to the Company whose addresses are listed in Article 2 or to send an e-mail to the following e-mail address: contact@c-piscine.com.

•2 Company contact information

The online shop available via the site is governed by the Luxembourg company INTERNATIONAL POOLS S.A.R.L., subject to limited liability under Luxembourg law and having its registered office at L-3364 Leudelange Luxembourg, 5 rue du château d'eau. The Company is a member of Sociétés de Luxembourg and of the Commercial Register under the reference B 191.214. Its establishment authorisation is no. 10057442/0 and its intra-Community VAT number is LU27591212. For any quick contact, the company offer the e-mail address: contact@c-piscine.com.

•3 Credibility of the GTC

The GTC relate the commitments of both parties, i.e. the Company and the Customer. The latter is therefore informed of all the rules governing all actions on the site.

•4 Consultation and use of the site

When the Customer consults the site, he submits information or personal data concerning him on the site in question. These details will be handled by the site in accordance with the rules for the processing of personal data that it has previously established, in a legal manner and adapted to the purpose imposed by the Company.

The customer who consults the site agrees to the use of the personal data he will communicate. He must also certify the accuracy of this information.

•5 Reason and access to the Site

The GTCS declare the rights and rules that both parties must accept in the context of online sales. All sales and services of the site are only offered to the following countries: Luxembourg, Metropolitan France, DOM-COM, Corsica, Germany, Belgium, Netherlands and Austria.

•6 Using the Site

If the customer decides to use the site and make an order, he must accepts :

- To make correct and legal purchases via the site.

- To avoid dishonest purchases. If the case arises, the Company will not hesitate to cancel the purchase and contact the authorities responsible for settling the matter.

- To send the Company accurate and truthful contact details (e-mail, port address, etc.). The customer also undertakes that the Company will use these details to contact him/her if necessary.

•7 Purpose of the contract

•7.1 The importance of the GTCS The parties are linked to each other by contractual files containing a purchase order and the GTC. If the two parties disagree, the clauses of the GTCS shall be considered in relation to those of the purchase order.

•7.2 Process of transmission and acceptance of the purchase The details set out in the GTC are not considered a proposal to sell or an invitation to purchase.

Purchase by the Customer

If a customer wishes to make a purchase on the online shop via the site, here are the steps to follow:

• the Customer accesses the Site,
• the Customer makes purchases by filling his shopping cart with products,
• the Customer must create his own account, or identify himself if he already has an account on the site
• the Customer enters personal information: contact, address and place of delivery,
• the Customer receives in return information on the delivery charges and the shipping method of the ordered items.
• the Customer selects his method of payment,
• The Customer presses "Confirm your order" to accept the GTCS and validate his orders. He accepts the purchase made, assumes the resulting compulsory payment, with the related delivery rates as well as the rights that may be applied according to the GTCS imposed.
• The Customer then accesses the payment field to make a payment request. He chooses the secure payment method that suits him: Payzen or Paypal.
• The Customer obtains an e-mail of validation of his purchase from the company. According to article 7.2.2, a clause is agreed between the two parties.

If the Customer proceeds to the purchase through a seller of the Company on the site, here are the steps to follow:

• The Customer goes to the Site and consults the various items for sale
• The Customer gets in touch with the Company's salesman.
• The Company's salesman proceeds to fill the shopping cart of products according to the orders imposed by the customer.
• the Company's salesman is in charge of creating a new Customer account or noting the identities of this customer if he already has an account, according to the information communicated by the customer himself.
• the salesman receives from the customer all the information necessary for the delivery: address, contact, place, ...
• the Company's salesman informs the Customer about the process and shipping costs
• the Customer selects his method of payment,
• the Company's seller sends the customer via e-mail the summary of the purchase made and the relevant GTCS
• the Customer acknowledges the purchase he has just made with the corresponding GTCS.
• The Customer chooses the secure payment method PAYZEN or Paypal through the Company's seller. The latter is responsible for completing the secure payment field with the information provided by the Customer.
• The seller sends an e-mail validating the purchase made by the Customer, which means that a contract is established between the parties according to Article 7.2.2.

•7.2.2 Drawing up the contract
According to the GTCS presented, the contract between the company and the customer is validated following the sending of a validation e-mail of the purchase mandated by the Company. This email means that the Company accepts orders placed directly by the customer or through a salesperson via a phone call.

The validation email sent by the Company will recall the data provided by the customer and the GTC applicable following the purchase. The customer is responsible for the information he has provided, in particular the address where the package will be shipped. He is also the sole guarantor of the registration of the purchase validation email which will be the equivalent of a sales contract between him and the sending Company.

By visiting the site, the Customer will be able to check his purchase in real time thanks to the tab "My Account/Check my orders".

All the pages of the Site allow the Customer to consult the GTCS.

•7.2.3 Electronic signature
The customer can make an electrical signature by making a "double click" when accepting the order form. This electric signature will be the equivalent of his handwritten signature.
By clicking on the "Confirm your order" icon at the end of the order process, the Customer irrevocably declares that he accepts the order placed, accepts the obligation to pay the price that by the delivery costs and the full and unreserved completeness of the GTCS applicable to this order shall be due and payable in full.

•7.2.4 Products not available
If a product of interest to the customer is not available, the Company will notify the customer by e-mail beforehand.
If the hypothesis arises, the Company will try to maintain the order by sending other available items sharing the same qualities and prices as those of the ordered and unavailable products.
If the customer retracts, the cost of returning the product will be borne by the Company.
If the product sent by the Company does not share the same qualities and price with the first product ordered by the customer, the Company undertakes to make a refund to the customer. The sending of the refund amount will not be communicated by the Company. In principle, 30 days must be counted from the day of payment by the customer.
The Company will send the refund to the Client by bank transfer.

•7.2.5 Right of withdrawal and modification
The Company has all rights to modify or remove any product or service, or any item related to a service or product on its site. Such removal and modification may be carried out at any time on the site.
The possible withdrawals or modification of a product or service established by the suppliers are not under the responsibility of the Company.

•8 Declaration of the transaction

All computerised exchanges between the customer and the Company (communication, orders and payments) are saved in the Company's computer system. They are kept securely to demonstrate the legitimacy of the negotiations between the two parties.
Invoices and purchase orders are also concrete proof of the exchanges between the two parties. These details are recorded on a secure and durable system.

•9 Details of products, services and prices

•9.1 Article 111-1 encourages the Company to present on its website all information concerning the products offered for sale. Their characteristics will be seen and studied by the customer via the site, before entering into a contract with the Company.

•9.2 On its Site, the Company must also present the prices of its services and products, which it will formulate in Euros, exclusive of tax and including all taxes. Delivery prices and internet prices (at the Client's expense) will not be indicated.
The site must mention the price of the products and services indicated on the order form before placing an order. These prices correspond to the prices in force and cannot be revised during a period of 30 days after the order is placed. They include the current VAT at the date of placing the order. If the VAT rate changes, the price of the products and services of the online shop via the site will also be modified accordingly.

•10 About payment

The Customer places the order and pays the total purchase price at the same time. No deposit is accepted.
The order form allows the Customer to select the method of payment that suits him.
The customer must prove to the Company that he will use the necessary means to settle the payment according to the chosen method. This payment must be made as soon as the order form is validated.
In the event of non-payment, the Company will take the initiative to stop the preparation and delivery of the order. The Company will proceed to the same sanction if the bodies responsible for accreditation present a possible refusal of payment authorization. No order or delivery will be made if the Company receives proof of disagreement or non-payment with the organizations.
For a secure payment, the Company collaborates with Paypal to detect any fraudulent use of bank details. Paypal will ask the customer to send a copy of a true identity document and a valid certificate of domiciliation. It will be responsible for confirming the purchase once the personal documents have been validated.
The payment must be made within the indicated period. If the customer does not respect this detail, the Company will impose a penal contract on him/her for 10% of the unpaid amount, plus a minimum sum of 20 €.

•11 About delivery

•11.1 Delay :
The maximum delivery time is thirty (30) working days from the conclusion of the contract, i.e. the sending of the order validation email by the Company, unless a specific stipulation is indicated to the Client before the order is placed and prior to the final validation of the order. In this case, the Company shall specify an indicative delivery date.
As soon as the contract is concluded, the Company shall indicate the delivery date of the order within a maximum margin of 30 days. The finality of the contract is reflected in a validation e-mail sent to the customer. If there is a special agreement between the customer and the Company, the delivery date may change. This change of date will always be i The maximum delivery time is thirty (30) working days from the conclusion of the contract, i.e. the sending of the order validation email by the Company, unless a specific stipulation is indicated to the Client before the order is placed and prior to the final validation of the order. In this case, the Company shall specify an indicative delivery date.
As soon as the contract is concluded, the Company shall indicate the delivery date of the order within a maximum margin of 30 days. The finality of the contract is reflected in a validation e-mail sent to the customer. If there is a special agreement between the customer and the Company, the delivery date may change. This change of date will always be indicated by the Company.
This organization does not concern custom-made items.
The delivery time differs according to the orders: if it concerns a large number of products, the total order will be delivered within an indicative period.
The Company shall not be liable for any indemnities or penalties caused by late delivery.
The customer may nevertheless cancel the contract if the delivery takes too long, i.e. if it has not been made more than 7 days after the indicated deadline.
If the contract is cancelled, the Customer must stipulate this by registered letter with acknowledgement of receipt within 60 working days.
This decision is a separate case, which does not apply only in the event of late delivery.
The Client will then be reimbursed by the Company for all sums paid in advance. This refund will be made within a short period of time, or at most 30 days after receipt of the registered letter.

•11.2 Means of delivery and withdrawal

•11.2.1 Common organizations
Delivery is defined as the allocation of items to the customer, to the address provided by the customer during the ordering process. Shipping to various countries and regions is carried out through the following service providers: Colissimo, UPS, DPD, GLS, Chronopost, Geodis, Khuene Nagel, Parcel Relay and TNT. The Customer will receive an email from the service provider indicating the shipment of the order.
The carrier carries out the delivery from Monday to Friday, from 8am to 4pm.
Delivery differs according to the size of the parcel: by a delivery man for a large parcel, and by courier for a medium-sized parcel. The delivery form must be filled in correctly by the customer during the handover, including his contact details and mobile or landline telephone number. If the contact details provided are subject to an error or fault on the part of the customer, the company, the deliveryman or the courier will not be at fault for any inability to deliver. A return of the parcel to the Company would then be possible. In this case, the customer will have to pay a return fee of 50€ for providing false or erroneous contact details.
 For large parcels, the delivery will be charged by a delivery man who, for his part, would have already sent an information email or a phone call to the customer to fix the appointment. (hereinafter, the "Appointment"). This contact is important as it will allow the customer to indicate to the delivery person any obstacles that might surprise him during the delivery. (Unless the Customer has already mentioned them in the handover form). It is the Customer's duty to inform the deliveryman of the various constraints on access to the home: ease of passage for a 19 tons, 4.5m high or 3m wide minimum, or if the access will allow the truck to make a U-turn after delivery. The customer will also be in charge of the additional costs of shipping the orders, especially if the deliverer is obliged to use trolleys or transport equipment to facilitate the delivery. These costs are to be paid and validated before the day of delivery.
Delivery by mail concerns parcels with reduced dimensions. A delivery address must be sent beforehand so that the parcel can be collected directly by a natural person on the day of delivery (address of the home, workplace, caretaker, friend or relative for example).
If the Customer is not available during the delivery, the deliveryman must leave him a delivery notice stipulating the address and contact details of the place where the parcel is to be picked up. On his part, the Customer will be obliged to pick up his package at the address indicated in the delivery notice, within a specified period of time.
The Company shall be obliged to impose other additional charges on the Customer if :
- the delivery did not take place on the day of the appointment because of a false address or information given by the client.
- access to the place of delivery was difficult and the customer did not report it
- the commitments agreed upon in the contract are not respected by the customer
- the customer himself cancels the delivery or refuses receipt of the package at the address he has indicated, or at the point indicated in the delivery notice.
The Company will contact the Client to impose the payment of these charges before a new delivery is made. If there is no payment, the Company will make a final decision: either it will propose to the Client to take the product from the warehouses, or it will proceed with the sale by registered letter with acknowledgement of receipt. The customer, for his part, may still request a refund of the fees paid by sending a letter of recommendation with acknowledgement of receipt. All delivery costs will be deducted from this reimbursement sum: in particular shipping costs, return costs (3 €/kg transported) and the administration costs of the order file (35 €).  The Company will keep the prices paid by the customer in the case of custom-made products, according to the explanations given by the customer.

•11.2.2 Concerning deliveries in Switzerland and DOM-COM
 Delivery will be made to the address indicated by the Customer on the order form. According to Article 11.3.1 of the GTCS, the Customer must check the condition of the packaging of the product during delivery, and note in the delivery note if there was any damage during transport of the package. The Customer must also report any damage to the Company within 7 days from the date of delivery.
If the delivery has not taken place because the customer has not followed the delivery notice or access to the delivery address has been too difficult, the Company will take the decision to charge the customer for the transport costs.
A detailed invoice may be sent to the customer at the billing address provided by the customer to the Company. The customer can validate this invoice request when filling out the purchase order.
Delivery is handled by the following carriers: UPS, DPD, Colissimo, Chronopost, Geodis, GLS, Khuene Nagel, TNT, which also has the role of notifying the Customer by e-mail of the next delivery.
No tax is to be paid. Customs charges for leaving the territory are the responsibility of the Company. On the other hand, the Client will have to pay the entry customs fees, local VAT and other customs duties on delivery.

•11.3 Impact on delivery

•11.3.1 The Customer must necessarily report any incident during delivery: missing product, damage, broken package, etc.. He must do so on the delivery note in the "handwritten reservations" field, which he must sign in the end.
The Customer shall also notify the carrier of any problems related to the delivery, two working days after the delivery date. Complaints should be noted in a registered letter with acknowledgement of receipt.
If no complaint is received, the Customer is considered satisfied with the delivered product. In this case, he will no longer be able to make any request, nor send any possible dispute to the Company or the carrier when he has left, even if the package has not been checked in his presence.

•11.3.2 In the event of delivery errors and conformity
Any report concerning the error of delivery and/or conformity of the products must be indicated by the Client to the Company on the delivery date or one day after this delivery date at the latest. This error may concern the nature or quality of the product, which does not comply with the characteristics indicated on the order form.
The Client may make a complaint to the Company using the "contact us" complaint form on the site, with the order reference number that must be indicated.
When the Company receives the complaint, the Client will receive from the Company a new exchange number for the product(s) concerned. The number is sent by e-mail, fax or telephone.  The exchange will take place once the number is received by the Client.
Non-conforming products to be exchanged or returned must be sent to the company SupplyWeb Logistique, accessible via the address: Route de la Sablonnière, 14980 ROTS, France. These products must be returned in their original packaging, with the same quality and quantity, in the form of Colissimo registered letter or equivalent. In order for the return of the product to be validated, the Customer must notify the Company's Customer Service in advance at the following e-mail address: contact@c-piscine.com.
  

•12 Transmission of risks

The Customer or the third party who receives the delivered product shall be notified of any loss or damage to the product. This same customer or other natural person may apply the rules governed in chapter 11.2.1 depending on the circumstances of the case.

•13 Product warranties

•13.1 Legal warranty
The established GTCS do not prevent the customer from benefiting from the legal guarantee of the purchase as stipulated in Article L.212-3 of the Consumer Code. The professional seller has a duty to reassure him/her against any intolerable fraud as well as any errors in the conformity of the items purchased. This is what is agreed in the contract and in articles 1641 to 1649 of the Civil Code.
- According to the law of 21 April 1989, the Company selling the products is not necessarily the producer. In this case, the Customer must be advised of this detail stipulating the Company's non-responsibility in case of damaged or non-conforming products. According to Article 2, 2° of the Law of 21 April 1989, the Company is obliged to contact the manufacturer or producer of the product if it is of poor quality or has a defective appearance.
- According to Articles L-212-1 to L-219-9 of the French Consumer Code concerning the legal warranty, all provisions imposed by these laws may be applied.

•13.2 Commercial warranty
- About the conditions and duration of the producer's contractual guarantee period
It should be noted that the commercial warranty does not apply to :
 The application of the retractation period;
The delivery of a missed product that has not been reported by the delivery driver.
Changing defective accessories (bags, brushes, tracks, probes...)
Improper handling and improper use of products. The Customer must follow and respect to the letter the instructions in the user manual delivered with the products.
Errors and their impacts caused by the work of an unqualified repairman, errors and their impacts caused by the misuse of a product (collective use, professional use,...), the unsuitability of the product in relation to the Customer's expectations.
Errors and their impacts caused by external factors (shock, lightning, frost, current fluctuation...);
If the use of the product is disrupted by the above-mentioned factors, which are not taken into account by the commercial guarantee, the Company must ask the Client for the transport and repair rates according to the clauses in force during its handling. The Customer must be informed of the GTCS in application via the e-mail address he indicated during the order.

•13.3 Regarding the cost of return shipment
The Company takes care of the shipping costs after the exchange or repair of the product. As for the customer, he will be responsible for the return costs as agreed in the commercial warranty.
Once the Company grants the warranty request by e-mail or telephone, the Customer has the duty to pack the product and provide a copy of the invoice.
The Company will make every effort to send only the damaged part of the product for prompt repair. The change of the damaged product does not involve the borrowing of a new part.

•14 Right of withdrawal

•14.1 Definition of the right of withdrawal
The right of withdrawal can be applied by the Customer without being obliged to provide official reasons for 14 days.
The right of withdrawal is valid for 14 days. From that time, the Customer or another person becomes the owner of the new ordered product. The Company must be notified of any application of the right of withdrawal by the Client, by e-mail: contact@c-piscine.com, or by postal letter to be sent to the address L-3364 Luxembourg, 5, Rue du Château d'eau. The notification to the Company is presented in the form of a direct declaration without any ambivalence, or via the form available at the bottom of this GTC article.
The withdrawal period will be valid provided that the Client informs the Company of his desire to apply the right of withdrawal before the details indicated. He must define his wish to return the product by mentioning the nature of the product as well as the date during which he ordered it and received it. The sales invoice or order form may also accompany this information.

•14.2 Consequences of the application of the right of withdrawal
If the customer proceeds to the application of his right of withdrawal, the Company shall reimburse him for all sums paid except for delivery and return costs. The Customer benefits from this condition if he tends to respect the 14 days of validation of the right of retraction. Reimbursements by International pools following the use of the right of withdrawal by the Client shall be made as follows:
- Fixed price of 20.00EUR for purchases of a total price or less than or equal to 50€.
- Fixed price of 120EUR flat rate for purchases with a total price of more than 50 €.
Refunds are made through the method of payment used by the Customer during the initial purchase, unless the Customer informs the Company of a new method of payment. The Customer will not pay any fees, but the Company has every right to vary the shipment of the refund until the product is returned to the Customer in full. The time limit for the refund may be modified according to the technical aspect of the product and the final date of the product return, in particular if a technical check is required on the returned product (see test and control in advance).
The product to be returned to the company must be returned no later than 14 days from the date the Customer has decided to apply his cancellation of the contract. No undue delay will be tolerated by the Company. The cost of returning the product to the Company shall be borne by the Client. The product itself must be packed in the form of Colissimo registered letter or equivalent.
In accordance with the right of retraction, the Client may request the exchange of the product or the total reimbursement of the price paid. If he chooses the exchange, he will have to pay the cost of reshipping the product. The product to be exchanged must be returned to the Customer in its original condition, i.e. correctly packed in its original package, unsoiled and undamaged. The user manuals and accessories supplied with the product must also be returned. 

The Customer is responsible for the original nature and functioning of the product. He will have to demonstrate the operation of the product before a store manager and this, according to the conditions imposed by this manager.
The application of the right of withdrawal by the customer is governed by the processes of Articles L.221-3, L.222-9 and L.222-10 of the Consumer Code.

•14.3 Derogation from the right of retraction
According to Article L.222-9 (7) of the Consumer Code, the customer's right of withdrawal does not apply to custom-made products (tarpaulins, covers, liners, wooden pools, c-spas, custom-made shelters, etc.). They are also not subject to the right of return or exchange.
Right of use
According to the law of 18 April 2001 on copyright, related rights and databases, the Client benefits from the right to use the Company's software for personal, non-exclusive and non-communicable purposes.
However, the Client has the duty to respect the property right imposed by the author of the software on his own work.

•15 In case of force majeure

The Company and the Client are obliged to comply with these contractual provisions except in cases of force majeure that may cause a delay or impediment.
Both parties must do their best to honour these rules unless there have been unavoidable external impediments that they could not manage.
The first party must always inform the second party if the case of force majeure arises. This notification must be made within 10 working days from the day the affected party became aware of the situation. The two parties will meet within one month to study the problem and to agree on the arrangements to be taken to continue the contract. The GTCS will be applied by the affected party if the case of force majeure takes up to three months.
Cases of force majeure or fortuitous events that will not be taken into account by the Luxembourg courts concern in particular: natural disasters (storms, earthquakes, lightning, floods), traffic stoppages, fires and blockages in telecommunications networks.

•16 Independence between the provisions of the GTCS

Even if one or more parts of the GTCS are considered undeclared or invalid by a qualified court of law, all other parts not affected remain valid and applicable.

•17 No waiver

If the GTCS are not respected by either party, each case must be carefully considered. This does not mean, however, that the parties waive their right to comply with the GTCS.

•18 Interpretation

Titles are considered missing if there is a misunderstanding in the application of the GTCS between the two parties.

•19 Data protection

According to the law of 2 August 2002, the Company must respect the personal data of the Customer and protect this person with regard to the use of his data.
The data concerning the Customer are essential for the preparation of purchases. They may be transferred to the Company's contractual service providers for the processing and delivery of orders.
According to the law of 2 August 2002, the Customer has all rights to refuse the processing, use or transfer of his personal data to any company. He may contact the Company to apply his rights of access or rectification to his personal data, available on the Company's files.

•20 Applicable law

The GTCS stipulated in this article are in the French language. They may be applied or expressed according to Luxembourg law.
The Client shall contact the Company directly if a dispute arises between the two parties in order to find an amicable solution.
If the Client does not wish to be in contact with the Company, he may refer the matter to a court in the region where he lived during the drafting of the contract and where the prejudicial situation occurred, in addition to the intervention of the courts territorially competent under the Code of Civil Procedure.

Attached is the model withdrawal form.

(This form will only be useful if the Customer wishes to withdraw from the established contract).
- For the attention of INTERNATIONAL POOLS S.à.r.l,
5 rue du Château d'Eau L-3364 LEUDELANGE, LUXEMBOURG
Email: contact@c-piscine.com
- I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of the service (*) below
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Sign

Created 30 years ago, C-piscine.com is a group of pool enthusiasts who have acquired a certain competence in this field. Our team aims to become a true leader on the European market thanks to innovative techniques developed within the company. Headquartered in Luxembourg, in the heart of Europe, we want to get closer to our potential customers.

Its asset?

Collaborate exclusively with professionals and the various labels highly qualified and installed throughout Europe. This sacred partnership aims to facilitate the distribution of your orders for a more secure delivery and in compliance with the indicated deadlines.

His ambition?

Commit to providing real cultural value to this profession so that it can meet the needs of clients wherever they may be on the continent. For c-piscine.com, making you happy is our main objective!

His approach?

A qualified customer service made up of multilingual call centre agents. This attentive team will try to meet all you expectations and requests.

Finally, c-piscine.com sees itself as a very ambitious sales site, eager to offer a unique and professional experience to its customers. The company will support you trhoughout the process: from advice to product delivery!

Thanks to this presentation, you are now familiar with our team and our projects. If you are interested; do not hesitate to stay informed of the latest news by subscribing to our newsletters.

 C-piscine.com prescribes different payment methods to help you make secure purchases.

Secure transaction by credit card:

Payments by credit card on C-piscine are handled by the PAYZEN transaction system. When you register your bank details, you will be put in direct contact with PAYZEN's payment software. No bank details will be visible on the C-piscine website and no information about you is recorded on its software. A banner will appear on your browser indicating that information exchanged with PAYZEN is paid for and secured using SSL, and will not be changed or entered. Thanks to the transaction on PAYZEN, you can be sure that C-piscine is a trusted site that can receive online payments in complete security.

Transaction by bank transfer:

As soon as the validation of the shopping is done, you will be given the bank details of C-piscine.com. Please give the order number in copy to ensure continuity of the process.

Confirmation of your purchase will be made after payment has been received. Transfer declarations may not be used to speed up the procedure.

Transaction by Paypal:

Paypal is another alternative that allows you to make a secure online payment. It is easy, fast and free of charge. This transaction method ensures the encryption and protection of your bank details. Functional, Paypal only requires a password and an email address to recognize money transfers. Thanks to this payment method, you also have the possibility to pay by credit card (Visa, Mastercard, Carte Aurore, CB, Cofinoga, American Express, E-card bleu or 4 stars)

Satisfying our customers is our priority! C-piscine's main goal is to meet the needs of its customers by constantly improving the quality of its services and by offering optimal management of all requests obtained.

Our after-sales service is committed to listening to all customer requests while providing them with a rapid and adapted response to all problems. Our customers also benefit from an optimal and personalized support.

What to do in the event of a breakdown?

The procedure to follow in the event of a breakdown is via the contact form. You should write down the purchased item, its serial number, its reference and, if possible, the cause of the return. With the help of the after-sales service number and the return agreement we will send you, you can send the item back to an address that you have provided in advance.

It should be noted that the cost of return will be charged to the customer as indicated in the after-sales service process, especially for an item under warranty.

IMPORTANT: Before calling us to indicate the return of a product, it is necessary to make sure that the conditions of use and assembly of the product are respected. The purchase invoice must be kept in order to benefit from the manufacturer's warranty.

If the product is out of warranty, the customer wishing to return the product will be responsible for the shipping and packing costs. Our shop will tell you the repair rate, the product will only be serviced if it is approved and the rate is paid in full.

Regarding the shipment of orders

Orders are shipped in parcels, taxed at a rate starting at 180€ throughout metropolitan France, except in the DOM TOM, in Corsica and for items marked " shipping costs in the item sheet". Shipments to Andorra will require an additional customs fee at the time you acquire your packages.

If the price of the item purchased is less than this fixed delivery charge, the amount you should pay will depend on the price of the delivery person and the department where the item will be delivered.

The shipment will be made directly to the address shown on the order form.

C-Piscine does not guarantee delays in delivery by road or sea. No cancellation of packages will be provided despite these delays.

For information, the average delivery time of each order is mentioned on its product sheet, in working days (except Saturday).

Delivery charges mentioned are not valid for orders that cannot be delivered in parcels, especially for items over 20kg, chemicals and liquids, and heavy items exceeding the weight required by the parcel relay. If your order is part of these conditions, additional shipping costs will be charged.

Quality storage of products

Two logistic platforms recognized in the European continent are in collaboration with C-piscine to ensure the storage of the products before their delivery.

Professional carriers to deliver packages

C-piscine offers you the possibility to select your carrier among its professional partners (Colissimo - ChronoPost - Geodis- Kuhne Nagel - TNT- Relais colis - GLS- UPS). The delivery time will be respected whatever the chosen carrier and in parallel, the choice of the carrier will depend on the weight, nature, volume and final delivery address of the order. The price of transport will be JUST and adapted to all budgets!

Order tracking

Your customer area will give you details on the tracking of the package. The customer service remains at your disposal if you have any questions. The form below has been arranged to help you contact our service, mentioning of course the order reference.

Concerning the delivery of orders

During delivery, we ask you to systematically check and examine the contents and condition of your product in the presence of the delivery person.

If the article presents a problem (broken, emptied or missing), its owner must report it in writing with signature via the delivery man's order form. The instruction "subject to packaging" will no longer have its legal value from that moment.

The insurances will be able to intervene only if the reserves are transmitted by registered mail with acknowledgement of delivery within a maximum delay of 72 hours to C-Piscine.

No exchange, return or refund will not be made until the claim is made in the form of notes on the delivery note and confirmation of the reservations by registered letter.

Return of the package

If the customer wants to cancel the order through his right of retraction, the return costs will be at his expense. Any reimbursement of cancelled orders will only be valid if the item has never been used by the customer and still remains in its original packaging.

If the product does not correspond to the order made by the customer, the return will be made via photocopies of the supporting elements (invoices, cb receipt, sales receipt) that you will send to the address of International Pool. The wrong product to be returned must be stored in its original package.

The "Right to Information "

The use of the personal data by C-Piscine is completely accessible by the owner of these data, benefiting in parallel of all the rights placed at his disposal and the means allowing him to apply them. C-Piscine allows itself to use this data through its privacy policy, its cookies charter, its legal notices and its personal rights control page.

The " Right of opposition"

The right of opposition gives you the possibility to contest the use of one or all parts of the data for a defined purpose. To certify the refusal, it is important to explain "the reasons for the particular refusal". In return, we may object to the challenge request if :

- There are legitimate and compelling reasons why we must use the data

- There is a legal obligation for us to use your data

- You approved it. And in this case, we're not going to challenge you, but rather ask you to rescind your approval.

To apply this right, see the "Exercising a Right" section at the bottom of the article.

The "Right of rectification"

Through the right of rectification, you can ask us to correct incomplete or incorrect details of your personal data. This option will help us to dispense with or use accurate details about you. In this case, it is essential that you provide us with true information about your identity by means of a photocopy or scan of your valid identity. You can find more information about this right in the paragraph "Exercising a right" at the end of this article.

The "Right of erasure"

As the owner of the data, you have full rights to request the change or even erasure of the contents. However, we would like to point out that the data erasure will only be considered if :

- They are used for commercial purposes. - The purpose and use of the data are no longer of the same interest.

- The consent you offered for the use of the data has been revoked.

- Illegal use has been established against your personal data: hacking, unlawful publication, etc.

- A legal obligation has been imposed and requires the erasure of the data.

- You have not offered your consent to the use of your data and your request has not been taken into account by the person responsible.

If you wish to exercise this right, you will find full details in the chapter "Exercising a right".

The "Right of portability"

The right to portability consists of permanently removing the data for private purposes, or transferring it to a third party of your preference.

The chapter "Exercising a right" allows you to use this right if necessary.

The "Right related to profiling" is another type of right which consists in processing your data to monitor and discover your reaction in particular. Profiling in connection with our activities may be carried out so that we can correctly determine the recipients of our newsletters. You can withdraw your consent to the processing of your data in case you do not wish to be profiled. If profiling suits you, you can:

- request the conditions and factors for the creation of the newsletter

- refute profiling and give your opinion on it.

To apply this right, see the "Exercising a Right" section at the bottom of the page.

The "Right to data limitation"

The right to limitation of data goes hand in hand with other rights such as the right of correction or opposition. After your consent or objection to the processing and use of your data, the law gives us the right to examine the accuracy of your data and to investigate the reason for your refusal within a specified period of time. During this period, you can ask us to suspend the processing of your data. In reality, we will no longer process these data but we will keep them in our files.

In the opposite case, if we proceed to the deletion of the data, the owner can request the numerus clausus of the data processing. This option will be advantageous if you wish to reuse them to apply a right.

You can exercise this right by referring to the chapter "Exercising a right".

Enforcing your rights

To exercise or not exercise all the rights we have just mentioned, we invite you to contact C-piscine's customer service by writing to mail contact@c-piscine.com ou by sending a postal letter to the address International Pools, 5 Rue du Château, L-3364 LEUDELANGE Luxembourg. The reason for your letter must imperatively be mentioned on the e-mail or letter.